ithappensonlakemartin are on the lookout for an energetic and driven Boutique Manager to join our team on a full-time basis, sharing in our love for jewellery, creativity, and great culture.

Why join our Team?

• Generous Jewellery Allowance.
• Two wellness days per year
• Supportive, fun & friendly team with great culture!
• Be apart of genuine family Australian owned business.
• Work in a beautiful boutique everyday and be proud of where you work.

An overview of this role:

This role is available in a full time or part time capacity.

• Lead by example with strong KPIs and a highperforming boutique.
• Mentor, coach and lead the Retail Team by proactively being accountable for the boutique’s performance
• Manage and coordinate daily operations within boutique.
• Consistently motivate Retail teams and foster an inspiring environment with a can-do attitude.
• Act as a main point of contact for the boutique team members including weekdays/nights and weekends which may be outside of rostered hours.
• Resolve customer concerns proactively and be committed to exceeding customer expectations.
• Roster management including approving hours and maximising coverage and productivity.
• Understand boutique’s stock levels and loss prevention methods.
• Ensure visual merchandising standards are met at all times.
• Strong organisational skills and ability to multitask
• Collaborate with the Head of Retail to hire, train and consistently look for opportunities to optimise customer service experience.
• Weekly/Monthy reporting on sales, product performance, team sales and more.
• Adopt the brand’s family culture and ensure this is translated into boutique teams.

Requirements:

• At least 2 years experience in a similar retail management role
• Able to lead by example and drive sales by achieving KPI's and budgets. 
• A hands-on leadership approach with exceptional leadership and communication skills.
• High level of organisation and attention to detail
• Good team spirit